For connection issues, subscription questions, or order problems, submit a ticket through your account. Describe what happened and what you’ve already tried so support can continue troubleshooting.
Best for subscription, payment, and refund questions that require an account check, as well as detailed connection issue reports. Sign in to the relevant account to open a ticket.
Open a TicketNo customer support email address is listed on this page. To share more details, screenshots, or order information, use the ticket system. Do not send account details to unverified addresses.
No customer support Telegram account is listed on this page. For connection troubleshooting or general questions, submit a ticket first. Do not share order or subscription details with unverified contacts.
Include your platform, the route location shown in your client, the affected website or app, and when the issue occurred. Clarify whether the client cannot connect or the destination service remains unavailable after connecting, and include the full error message. If you’ve tried switching routes or local networks, share the results.
Include your plan, order status, payment method, and what you’d like us to check. VPNGC supports Alipay, WeChat Pay, and USDT, and offers a 7-day no-questions-asked refund. See the refund policy for details. If your payment result and account dashboard status don’t match, you can attach proof of payment after covering sensitive information.
We do not promise a fixed response time. Resolution time depends on the issue, the information provided, and the progress of any checks. Check your account dashboard for replies after submitting a ticket. For additional details about the same issue, continue in the original ticket to keep the troubleshooting context together.
While you wait, check the FAQ → and review the connection and billing guidance. Keep the ticket conversation for payment issues, order changes, or refund requests.