Refund Policy

Refund Window and Eligibility

You may request a full refund for any reason within 7 days of your first payment. The request window starts from the first successful payment. The support ticket submission record is used to verify whether your request was made within the deadline. You do not need to complete troubleshooting or provide proof of connection failure first.

This commitment applies to the initial paid experience and does not restart with a renewal, mid-cycle upgrade, or another order. Please specify the relevant order when making a request. Monthly subscriptions and data plans are billed differently; support will verify the order type and payment record. A data plan’s lack of an expiration date does not mean it is refundable indefinitely.

Normal Use and Exceptional Orders

Connecting normally, switching international routes, or using the service on different devices does not constitute grounds for denying a full refund for any reason. This policy does not provide a separate trial data allowance or reduce the promised full refund based on data used during normal use.

Refunds requested after ordinary use and outside the request window are not covered by the commitment above. Duplicate payments, unexpected charges, or disputes about service delivery may still be submitted for review. If your account shows excess data usage, first check the usage and billing records; high usage alone does not automatically mean you are ineligible for a refund.

Accounts involving payment misuse, malicious resource consumption, or violations of the terms of use will be handled separately based on verifiable order and activity records. Any related dispute should be explained in a support ticket with supporting details. An unusual account status alone does not replace a refund review. See the Terms of Use for service rules.

How to Request a Refund

1. Log in to the account used for payment, open support tickets in the user panel, and identify the refund request and relevant order.
2. Provide the order number, plan name, payment time, payment method, and amount paid. If the payment record has not been matched, you may also provide transaction evidence.
3. Check the review outcome in the original ticket and provide any additional information needed. You may provide a reason for the refund, but it is not required for a request made within the window.

No email address is required. Do not submit your login password, payment password, wallet private key, or recovery phrase in a support ticket. Redact personal information from transaction screenshots if it is not needed for verification. Order evidence is used only to confirm payment ownership and cannot by itself authorize a change to the refund recipient.

Refunds and Payment Tracking

Supported payment methods are Alipay / WeChat Pay / USDT. Refunds are generally returned through the original payment method. They are not automatically converted to account balance or sent to another recipient without verification.

Alipay and WeChat Pay orders are handled according to the refund capabilities of the respective payment channels. Approval and receipt of funds are separate steps; the actual arrival time depends on the channel’s processing status, and no fixed timeframe is guaranteed. Keep the original transaction record and refund confirmation for tracking. If the refund has not arrived, follow up in the original ticket.

A USDT transfer cannot directly reverse the original transaction. The original payment record, network, and refund address must be verified before the return is arranged. If the original route cannot receive the refund, confirm an alternative method in the support ticket first. The network, actual refund amount, and any applicable fees will be explained before processing; no deductions are applied by default.

After the Refund and Disputes

Once a refund is completed, the service benefits associated with that order end, and a refunded order can no longer be used to obtain subscription services. Submitting a request does not mean processing is complete; refer to the support ticket confirmation and payment records.

If you have concerns about order ownership, the refund amount, or the outcome, list your questions and relevant evidence in the original ticket for review. See the Privacy Policy for details on how personal information is handled. This policy does not affect any consumer rights you may have under applicable law.