7-day refund policy
Refund requests and connection checks
After getting started, test your connection early on your usual network. Open the AI tools or international websites you use and check that your accounts work, then test the streaming content you need. A successful connection, a working account, and content availability in the right region are separate checks—don’t rely only on the connected status shown in the client.
To request a refund, sign in to the user panel and submit a ticket with your request and the relevant order details. Keep your order record handy to help verify payment and plan information; you can follow up in the ticket. Don’t post passwords, payment credentials, or subscription details publicly.
Eligibility and handling for the 7-day refund policy are governed by the refund policy. We make no additional promises on this page about refund arrival times or payment provider processing times. Read the policy and check your order details before submitting a request through the panel.